Shipping Policy

Shipping & Delivery Policy

At Vanila Wholesalers Used Clothes, we are committed to ensuring your bulk apparel orders are handled with care and delivered efficiently across South Africa. As a wholesale partner, we prioritize transparency and reliability in our logistics processes.

1. Order Processing

Lead Times: Once payment is confirmed, orders are typically prepared for dispatch within [e.g., 3–5] working days.

• • Order Confirmation: You will receive an email notification containing your waybill number and tracking details as soon as your order has been collected by our courier partner.

2. Shipping Options

We offer the following delivery methods for your convenience:

Nationwide Courier Delivery: We utilize trusted national courier services to deliver directly to your registered business address. Shipping rates are calculated based on the weight (kg) and dimensions of your bales or cartons.
Customer Collection (Ex-Works): You are welcome to collect your order directly from our [City/Area] warehouse. Please notify us at least [24] hours in advance to ensure your order is staged and ready for pickup.

• • Note: If you choose to use your own courier service, the risk of loss or damage transfers to you once the goods have been signed for at our premises.

3. Shipping Costs

Wholesale Rates: Shipping costs are not included in the base product pricing unless otherwise stated.

• • Calculation: For courier deliveries, final shipping costs will be [e.g., invoiced separately / calculated at checkout based on your destination].

4. Receipt and Inspection

Inspection upon Arrival: It is the responsibility of the recipient to inspect all parcels immediately upon delivery.
Reporting Damage: If a package appears tampered with or damaged, please:
1. Take photographs of the external packaging and the affected items.
2. Note the damage clearly on the courier’s delivery document.
3. Notify us at [Email Address] within [48 hours] of receipt.

• • Claims: We will assist you in lodging claims with the courier for goods damaged or lost in transit, provided the above procedures have been followed.

5. Delivery Attempts

• • Our courier partners will attempt delivery to your specified address. Please ensure an authorized representative is available to sign for the goods. If a delivery is unsuccessful after [e.g., 3] attempts, the parcel may be returned to our warehouse. Any additional re-delivery fees incurred as a result of failed delivery attempts will be the responsibility of the customer.

6. International Shipping

For orders outside of South Africa, please contact our support team at [Email Address] to discuss specific import/export documentation requirements and customs clearing arrangements.